Blog

As 2024 draws to a close, we extend our heartfelt thanks to our wonderful patients for trusting us with your care. It has been an honour to support you throughout the year. The holiday season is upon us, and like many of you, our team is taking a well-deserved break to rest, recharge, and reconnect with loved ones.

To ensure you have a safe and seamless holiday recovery, we have outlined essential information about our availability and support during this period. Please read on for details of our Christmas closures and how we’re here to assist you.

Christmas Closures

Our office will be closed on Monday 23 December 2024, with limited nursing and administration support during this time.  Standard operating hours will resume on Monday, 6 January 2025.

During this period, we will:

• Be closed on all public holidays
• Open from 9 am to 4.00 pm on non-public holiday days for scheduled post-operative appointments

We kindly ask that you contact us during these operating hours and well before closing time to ensure we can assist you with any necessary care.

In Case of a Medical Emergency

For any medical emergencies, please call 000 or proceed to your nearest emergency department without delay.

Urgent or Extra Ordinary Post Operative Concerns

Public Holidays:

• On public holidays and for strictly urgent or extra ordinary post-operative concerns, you may contact our on-call practice nurse on 07 3870 3960 and follow the prompt instructions
• For all emergencies, call 000 or proceed to the nearest emergency centre

Standard Business Days During the Holiday Period:

• For non-urgent post-operative queries, please review your written post-operative instructions first
• If you require urgent assistance, contact our office on 07 3870 3960 to speak to a team member between 9:00 am and 4:00 pm.

Attending a Scheduled Post-Operative Appointment

If you have a scheduled appointment during this time:

• Our practice nurse will be available to assist you.
• Please visit us at Suite 50, Level 4, Wesley Medical Centre at your designated appointment time

• If you are feeling unwell, we kindly ask that you refrain from attending and notify us in advance

Surgeon Availability

During this holiday season, your surgeon will be on leave. However, rest assured we have arranged appropriate cover to ensure you receive urgent support if required. For details or assistance, please contact our team during business hours.

Making Enquiries or Booking Appointments

While our team is on break, we encourage you to complete our online enquiry form here for any questions or appointment requests. We’ll respond promptly upon our return on Monday, 6 January 2025.

We are incredibly grateful for your trust and support in 2024 and look forward to continuing to make a positive difference in your lives in 2025. Wishing you and your loved ones a joyful holiday season filled with peace, health, and happiness.

Best wishes for safe and happy holidays
Your Surgeons Dr Eddie Cheng, Dr Ajay Chauhan, Dr Alicia Heald and Dr Shiv Chopra and The AR Plastic Surgery Team