Patient Code of Conduct

This code outlines the expected standard of conduct for patients. By attending our private practice you agree to uphold this standard and understand that failure to do so may result in discontinuation of treatment.

Patients agree:

• They will be courteous and respectful at all times
• They will inform their surgeon if they are receiving treatment from another health professional and will accurately disclose their medical history and current medications
• They will arrive at least 5 minutes before their scheduled appointment out of courtesy to the next patient booked after them. 
• They will follow our Infection Control Policy by advising us of infectious symptoms before entering the practice (cough, fever, sore throat, rash, runny nose, diarrhea, or vomiting)
• They will follow directions from our team regarding aftercare

Patients acknowledge:

• Appointment times are held especially for them – they will provide at least 48 hours notice of a cancellation so the appointment can be offered to others (late cancellation fees apply)
• Failure to attend an appointment will attract a non-attendance fee
• Our practice is typically fully booked and is resourced accordingly
• Repeated late cancellations, late attendances, or non-attendances will result in suspension
• Your surgeon may need you to book further appointments to discuss more than one surgery

We ask all patients and visitors to help us make our Practice a safe place for everyone and require patients and visitors to act with courtesy and respect.

Patients will refrain from:

• Intimidating, aggressive, insulting or disrespectful behaviour
• Abusive language, menacing gestures, shouting, or verbal/physical threats
• Racial or cultural slurs or other derogatory remarks associated with, but not limited to, race, language, gender, sexuality, or age 
• Attending under the influence of alcohol and/or drugs
• Damaging or stealing practice property
• Allowing children to climb on furniture or disrupt other patients or staff
• Loud conversations or noise from mobile phones and other devices
• Repeat late cancellations, late attendance, or non-attendance

Our community of patients, nurses, administrators, surgeons and other visitors have a right to feel safe!

We have a zero-tolerance policy. Anyone who breaks this code of conduct will be asked to leave (security may be called) and be discharged from the practice.

If you are subjected to any of these behaviours or witness inappropriate behaviour, please report this to a team member.