Feedback Policy
Purpose
We understand that healthcare is a personal and sensitive matter. Patients who are dissatisfied have the right to make a complaint. Where possible, we encourage patients to raise and resolve the complaint directly with your surgeon. Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and effectively. We commit to taking every complaint seriously and treating all parties involved with dignity and respect.
Lodging a Complaint
You are encouraged to discuss any surgical concerns directly with your surgeon. If your complaint is unrelated to your surgery, please direct feedback to the Practice Manager. Most issues can be resolved quickly and effectively through direct communication. If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice Manager. Please include your name, contact details, and a clear description of the issue.
Practice Manager
Suite 50/40 Chasely St
Auchenflower Qld 4066
practicemanager@arplasticsurgery.com.au
0738703960
​Escalation
If you are not satisfied with the response from your surgeon or our practice, you may escalate your complaint to the State or Territory Health Care Complaints Commission and/or Australian Health Practitioner Regulation Agency (AHPRA).
Queensland Office of the Health Ombudsman
133 646
Australian Health Practitioner Regulation Agency (AHPRA)
1300 419 495
