We understand that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently. We commit to taking every complaint seriously, treating all parties involved with dignity and respect.
Lodging a Complaint
You are encouraged to discuss any surgical concerns with your surgeon. If your complaint is not related to surgery, please direct it to the practice manager. Most issues can be resolved quickly and effectively through direct communication. If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice Manager. Please include your name, contact details, and a clear description of the issue.
Suite 50/40 Chasely St
Auchenflower Qld 4066
If you are not satisfied with the response from your surgeon or practice, you may escalate your complaint to the State or Territory Health Care Complaints Commission and/or Australian Health Practitioner Regulation Agency (AHPRA).